Return Policy

ALL ORDERS ARE CONSIDERED FIRM. BIJOU WILL NOT ENTERTAIN ANY REQUEST TO ACCEPT CANCELLATION OF ANY ORDER [CUSTOM OR SPECIAL].

No installation services are included in this order unless specifically noted.

Merchandise will substantially confirm to the description hereof, except that such merchandise may vary slightly from description or sample. ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, ARE EXPRESSLY EXCLUDED, INCLUDING THE WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Any oral statements about merchandise made by BIJOU'S employee or agents do not constitute warranties, shall not become a part of this Agreement and shall not be relied upon by Buyer. In no event shall BIJOU be responsible for the correctness of, or be deemed to have made, any representation or warranty of description, size, medium, genuineness, attribution, provenance, authenticity, age or condition concerning the merchandise.

Prices are subject to change without notice until the order is accepted by BIJOU.

All custom orders are subject to mill overage.

Buyer will be liable for all reasonable costs, expenses and fees, including attorney's fees, incurred by BIJOU in collecting monies due here-under.

Shading and/or natural imperfections are characteristics of any wallpaper and are not considered to be defects.

WALLPAPER WITH OBVIOUS DEFECTS SUCH AS DYE LOT VARIATIONS, IMPROPER COLOR AND VISIBLE DAMAGES WILL NOT BE ACCEPTED FOR EXCHANGE ONCE CUT OR INSTALLED BY OTHERS. ALL CLAIMS MUST BE REPORTED WITHIN SEVENTY -TWO (72) HOURS OF RECEIPT OF MERCHANDISE.

FABRIC, WALLCOVERING OR OTHER PRODUCTS WITH OBVIOUS DEFECTS SUCH AS DYE LOT VARIATIONS, IMPROPER COLOR, SHORTAGES, ERRORS OR VISIBLE DAMAGES WILL NOT BE ACCEPTED FOR EXCHANGE ONCE OR INSTALLED. ALL CLAIMS MUST BE REPORTED WITHIN TWENTY-FOUR (24) HOURS OF RECEIPT OF MERCHANDISE.

BIJOU will not accept claims for labor costs

AUTHORIZED EXCHANGES ARE SUBJECT UPTO A 50% RESTOCKING CHARGE.

NO FABRIC OR WALLCOVERING EXCHANGES:

  • Beyond 14 days from invoice date
  • No less than 10 rolls or 6 yards of wallcovering or less than 6 yards of fabric
  • On plain ground stock
  • On imported, special orders or custom orders
  • On treated wallcovering/ fabric
  • On cut yardage
  • On opened rolls
  • On discontinued items
  • On limited stock items

Custom and special orders may not be canceled nor exchanged.

The highest quality of workmanship is employed in the production of our products.

Careful inspection is made before shipment; however, final inspection and approval are the ultimate responsibilities of the customer. Immediately upon receipt, customer should open shipment and check if number, color, face and description are correct and correspond with the decorator’s order. Correct design and color should be checked again before the product is cut or hung.

As dye lots may vary, we recommend that all fabrics and wallpaper be in customer’s possession before any work is begun. Paints and special dye jobs should be made to match actual fabrics and wallpapers, not sample materials. No claims will be allowed on fabric or wallcovering after they have been processed by or behalf of customer in any way.

There are many types of wallcovering as well as adhesives on the market, and it is important to follow recommendations made by the adhesive manufacturer. BIJOU also recommends that a quality liner paper be used under our wallcovering. Please consult with your paper hanger prior to installation.

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